Last Updated: May 20, 2025

Thank you for choosing to be part of our community at Tanya Jiwa Sdn Bhd (“Company,” “we,” “us,” or “our”). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you use our mental wellness plugin Tanya Ed (“Service,” “App,” or “Tanya Ed”). Please read this policy carefully to understand how we treat your personal data.

If you have any questions about this Privacy Policy or our practices regarding your personal information, please contact us at support@tanyajiwa.com

Table of Contents

1. Information We Collect
2. How We Use Your Information
3. Will Your Information Be Shared?
4. Cookies and Tracking Technologies
5. Data Retention
6. Your Privacy Rights
7. Updates to This Privacy Policy
8. Contact Us
9. Reviewing, Updating, or Deleting Your Data
   
   

1. Information We Collect

Personal Information You Provide to Us

We collect personal information that you provide when registering for Tanya Ed, interacting with us for support, or otherwise using our Service. This personal information may include:

• Contact Information: Name, email address, phone number, and other similar details.
• Account Information: Credentials related to your account, such as username, password, and preferences.
  
  

Sensitive Data

Since Tanya Ed is a mental wellness plugin, we may collect sensitive data, including but not limited to:

• Mental Health Information: Emotional state, mental health-related conversations, chat logs, and responses during assessments.
• Self-reported Health Data: Any personal health information you share with Tanya Ed, such as feelings of distress, mental well-being, and responses to mental health questionnaires or assessments.
  
  

This sensitive information is collected only when voluntarily provided by you during interactions with Tanya Ed. We take extra precautions to protect this type of data.

Mobile Device Information

If you use Tanya Ed on your mobile device, we may collect information about your device, including:

• Device Permissions: We may request access to your microphone, storage, and other features. You can manage these permissions through your device’s settings.
  

Third-Party Information

We may also collect limited data from third-party sources to enhance our services, such as:

• Public Databases: Data for targeted services or personalized experiences.
  
  

2. How We Use Your Information

We use your personal data for several purposes, including:

• To Provide and Improve Tanya Ed: We process your information to deliver and maintain the features of Tanya Ed, including user support, troubleshooting, and analytics.
• To Enhance User Experience: We use the information to personalize your interactions with Tanya Ed, such as providing tailored mental health resources.
• For Communication: We may contact you for feedback, service updates, or notifications related to your usage of Tanya Ed.
• To Process Sensitive Data: We use sensitive data, such as emotional assessments, only to provide relevant mental health support and resources. This data helps us ensure the Service meets your needs while prioritizing your privacy.
  
  

Legal Basis for Processing: We process your personal data based on your consent, the performance of our contract with you, our legitimate business interests (e.g., improving Tanya Ed), and compliance with legal obligations (e.g., safeguarding health data).

3. Will Your Information Be Shared?

We do not sell or rent your personal data to third parties. However, we may share your data in the following circumstances:

• With Your Consent: If you provide explicit consent to share your data for a specific purpose.
• Legal Requirements: We may disclose your information to comply with legal obligations, such as in response to a court order or a government request.
• Business Transfers: In the event of a merger, sale, or acquisition of all or part of our business, your data may be transferred to the new entity.
  
  

We do not share your sensitive mental health data with any third parties without your consent, unless required by law.

4. Cookies and Tracking Technologies

We may use cookies and other tracking technologies (such as web beacons, pixels) to collect and store information about your preferences and usage patterns of Tanya Ed.

• Cookies: Small text files placed on your device to improve user experience.
• Tracking Technologies: Used to analyze your use of Tanya Ed and help us improve our services.
  
  

You can manage cookie preferences through your browser settings. For detailed information, refer to our Cookie Notice.

5. Data Retention

We retain your personal and sensitive data for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

• Retention Periods: We will retain personal information for as long as you use Tanya Ed, and for any additional period required by law, such as tax or health regulations.
• Deletion: If we no longer need your data for legal or operational purposes, we will delete or anonymize it.
  
  

If you request account termination, we will deactivate your account and delete your data, except where retention is required by law.

6. Your Privacy Rights

As a user of Tanya Ed, you have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Correct any inaccuracies in your data.
• Deletion: Request that we delete your data, subject to certain legal exceptions.
• Restriction: Request restrictions on the processing of your personal data in certain situations.
  
  

You may exercise these rights by contacting us at the details provided below.

7. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted with a revised “Effective Date.” By continuing to use Tanya Ed after such updates, you accept the revised terms.

If material changes are made, we may notify you directly via email or within the app.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Tanya Jiwa Sdn Bhd
Email: support@tanyajiwa.com

9. Reviewing, Updating, or Deleting Your Data

To review, update, or delete your personal data, please contact us at support@tanyajiwa.com We will process your request in compliance with applicable data protection laws.